Rückerstattungsrichtlinie
Return & Refund Policy
Last updated: September 6, 2026
At AriasZ, we want you to feel confident when shopping with us. If you change your mind about your purchase or there is a problem with your product, the following policy applies together with your rights under applicable Swedish and European consumer law.
Right of Withdrawal
If you are a consumer within the European Union, you generally have the right to cancel your purchase within 14 days of receiving your order without providing a reason.
To exercise your right of withdrawal, please contact us within 14 days of receiving your order at:
We will provide you with the necessary information and instructions for completing the return.
The product must be returned within the applicable return period specified in our instructions. You are responsible for the product until it has been returned to us.
You may inspect the product in a way that is reasonably necessary to determine its nature, characteristics and functionality. If the product has been handled beyond what is necessary for such inspection, a deduction may be made from the refund where permitted by applicable law.
Return Shipping
For returns due to a change of mind, the customer is responsible for the return shipping costs unless otherwise stated by AriasZ.
If the product is defective, damaged, or the wrong product was delivered, AriasZ will handle the return shipping costs where required by applicable consumer law.
Refunds
Once we have received and processed your return, we will issue any refund that is required under applicable law.
For a valid withdrawal, the refund generally includes the cost of the cheapest standard delivery option available at the time of purchase. Additional costs resulting from choosing a more expensive delivery method are not required to be refunded.
Refunds will normally be made using the same payment method used for the original purchase.
Where permitted by law, we may withhold the refund until we have received the returned product or until you provide evidence that the product has been sent back, whichever occurs first.
Damaged, Defective or Incorrect Products
Please contact us as soon as possible if:
- The product is defective.
- The product was damaged during delivery.
- You received a different product from the one you ordered.
Contact us at:
Please include your order number and, where relevant, photographs showing the issue. We will review the matter and handle it in accordance with applicable consumer law.
Complaints and Defective Products
If a product is defective, you may have the right to make a legal complaint under applicable Swedish consumer law.
Please contact us at Zephyrarias@gmail.com and provide your order number and a description of the problem.
You will not be responsible for costs that the seller is legally required to cover in connection with an approved complaint.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply in every situation. Exceptions may apply to certain types of products, including products made according to a customer's specifications or clearly personalized products.
If an exception applies to a specific product, this will be clearly stated before purchase.
Exchanges
We do not offer a separate voluntary exchange program.
If you would like a different product, you may, where the right of withdrawal applies, return the original product and place a new order.
This does not affect your legal rights if the original product is defective.
Contact Us
If you have any questions about returns, refunds, withdrawals or complaints, please contact:
AriasZ
Email: Zephyrarias@gmail.com